Breast Cancer Video Concierge

Learn more about your treatment options at Weill Cornell Medicine through a free and personalized video visit. Schedule a video visit with one our breast cancer nurses today!

Schedule Online

How It Works

1
Choose a time and date for your free video visit

Schedule an appointment when it's most convenient for you.

2
Send us your medical records

Your medical records and pathology reports help us personalize your visit.

3
Video chat with a breast cancer nurse

Ask questions and discuss possible treatment options for your diagnosis.

4
Schedule your appointments

Our breast cancer nurse will help you make appointments with our cancer specialists.

Schedule an Appointment

The video concierge helps those who have been newly diagnosed with breast cancer. If you were referred by a physician outside of Weill Cornell Medicine and NewYork-Presbyterian, please email your pathology report to breastcenternurse@nyp.org or fax it to (646) 697-7783 so we may best serve you.

If you are a friend or family member, or if you would like more information about breast cancer screening and care at Weill Cornell Medicine and NewYork-Presbyterian, please call (646) 962-2330.

What to Expect

A free, one-on-one visit with a dedicated breast cancer nurse

Our visit doesn't follow a script. Conversations with our breast cancer nurses are informed by your medical history, pathology reports and health goals.

Information about cancer care at Weill Cornell Medicine and NewYork-Presbyterian

Learn more about our comprehensive, team-based approach and our advanced treatment protocols, rooted in the latest scientific research. Our breast cancer nurses will answer any questions you may have.

Appointments with members of your cancer treatment team

Before your visit ends, our breast cancer nurses will help you schedule an initial visit with a medical oncologist, breast surgeon and/or radiation oncologist, depending on your needs.

Frequently Asked Questions

Q: How should I prepare for my video visit?

A: To prepare for your video visit, make sure to complete the following before your appointment:

• Sign up for Weill Cornell Connect, our patient portal, if you do not have an account. 
• Download the Weill Cornell Medicine app to your mobile device. The app is available for both Apple and Android devices.
• Send us your medical records and pathology report, if you were referred by a physician outside of Weill Cornell Medicine by emailing breastcenternurse@nyp.org or sending a fax to (646) 697-7783. These documents will help the nurse to answer your questions and coordinate your care based on your specific condition. 
• Find a quiet space with a Wi-Fi connection for your video visit. This will ensure your privacy and help the appointment run smoothly.

Q: How do I reschedule or cancel an appointment?

A: You can reschedule or cancel an appointment by logging into your Weill Cornell Connect acount online or through the Weill Cornell Medicine mobile app. You may also contact us (646) 962-2330.

Q: How do I send you my medical records and pathology reports?

A: Once you have scheduled an appointment, our team will send you a message through Weill Cornell Connect, our secure patient portal. Please send your medical records and pathology reports as a response to that message before your visit.

You may also send your medical records and pathology reports by emailing breastcenternurse@nyp.org or sending a fax to (646) 697-7783.

Q: How is the Breast Cancer Video Concierge different from making an appointment by phone or online?

A: The Breast Cancer Video Concierge is a video visit between a patient (someone who has been newly diagnosed with breast cancer) and a nurse specializing in breast cancer. Video visits occur on a mobile device through the Weill Cornell Medicine app.

The free, 20-minute video visit gives patients a chance to ask questions about possible treatment options at Weill Cornell Medicine, particularly as it relates to their specific medical situation.

Before the visit ends, the breast cancer nurse can schedule initial in-person visits with the cancer specialists that fits the patient’s needs and goals, typically medical oncologists, breast surgeons and/or radiation oncologists.

Please note: The video concierge helps those who have been newly diagnosed with breast cancer. If you are a friend or family member, or if you would like more information about breast cancer screening and care at Weill Cornell Medicine and NewYork-Presbyterian, please call (646) 962-2330.

Q: Who will I be speaking with during the video visit?

A: The video visit will be with one of our specially-trained breast cancer nurses.

Q: How do I access my video visit?

A: Please download our Video Visits Instructional Guide to learn how to access and navigate your video visit.

Q: Do you take my insurance?

A: The video visits are free of charge, so you do not need insurance coverage to participate in the Breast Cancer Video Concierge.

However, you will need insurance for your following in-person visits with a physician or surgeon. To see what insurances our physicians accept, please refer to this list:

• AETNA-HMO
• AETNA-MEDICARE
• AETNA NY Signature Plan
• AETNA-PPO
• Aetna-Weill Cornell POS
• Affinity Health
• Affinity Essential
• AgeWell Medicare
• Amida Care Medicaid
• EBCBS Blue Priority
• CIGNA
• EBCBS HealthPlus Medicaid
• EBCBS HMO
• EBCBS Mediblue
• EBCBS Pathway X
• EBCBS Pathway X Enhanced
• EBCBS PPO/EPO
• Emblem Select care
• Fidelis Care Essential/ Metal Plans
• Fidelis Care
• GHI CBP
• GHI HMO
• HealthFirst
• Health First Essential Plan
• Health First Leaf Plans
• HIP Commercial
• HIP Medicaid
• HIP Medicare
• HIP Medicare Essential
• HIP PRIS#
• Medicaid
• Medicare
• Oxford Freedom
• Oxford Liberty
• Oxford Medicare
• Oxford Metro/Core/Charter
• Oxford Essential Plan
• POMCO
• Rockefeller University-CoreSource
• UHC Community Plan
• UHC Compass
• UHC Medicare
• UHC PassPort (Regional PPQ)
• UHC Student Resources
• UHC Essential Plan
• United Empire Plan
• United Healthcare
• United Healthcare Charter/Core
• VNSNY CHOICE Medicare
• VNSNY CHOICE SelectHealth
• WellCare Medicaid (Healthy Choice)
• 1199
• 32 BJ
• Magna Care
• NYH IDS (A Plan Inc. Product)
• NYH Care (Managed MCR)
• NYP Comm Health (NYH/CHP)
• NYPH EBCBS (Employees Only)

Q: How much does the initial video visit cost?

A: The initial video visit is free of charge. The visit is intended to help you learn more about the Breast Center at Weill Cornell Medicine and to help you schedule an appointment with your team of cancer specialists.