Weill Cornell Connect messaging provides an easy and convenient way to communicate with your provider. Through this service, you can send messages to your provider and receive medical advice from the comfort of your home.
Billing for Medical Advice Messaging
Why we bill
Virtual interactions have become a standard of health care. We dedicate significant time to answering messages that require clinical insight. Messages that involve extensive review and expertise may be billed according to your insurance policy's benefits.
Payment information
While many messaging services will remain free of charge, some interactions may be billed to your insurance, particularly those that reflect the provider's time and expertise needed to respond adequately.
Billing depends on your insurance plan, and we encourage you to contact your insurance provider to determine coverage for this service. The majority of messages are not subject to billing.
Insurance coverage for messaging services may vary. You may be fully covered or responsible for a copay, coinsurance, and/or deductible. Please contact your insurer for details on out-of-pocket costs, and provide them with CPT codes 99421, 99422, and 99423 if requested. For Medicare, it is recommended that you verify if HCPCS code G2012 is covered.
Billable messages may include:
- Changes in medications
- Reports of new symptoms
- Changes to a long-term condition
- Long-term condition care check-ups
- Requests for medical forms
- Matters needing extended provider expertise and attention
Non-billable messages may include:
- Scheduling an appointment
- Prescription refill requests
- Questions leading to an appointment.
- Follow-up questions within seven days of a previous appointment
- Follow-up care check-ins post-procedure
- Brief updates to your provider
Connect messaging is utilized for non-urgent issues.
Messages are only answered between business hours on weekdays.
Replies may take up to two days. If you need an immediate answer, please call your practice. If this is a medical emergency, please call 911.
For more complicated issues, schedule a video or office visit, especially if your questions require detailed review of your medications or medical history.
For convenience, medical advice by Connect messaging is available to established patients with clinicians you have seen before to answer simple, straightforward questions about your care.
