We know the impact that COVID-19 has had on you, your loved ones, and your community. We’ve felt it too, here at Weill Cornell Medicine, and that's why now, more than ever, protecting and maintaining your health remains our top priority as we prepare for our future. We’re here to ensure that your care never stops.
We’ve innovated our patient experience to address the realities brought on by this virus. Our commitment to you – whether you visit us virtually through a Video Visit or you come see us in-person – is that we will never stop providing the highest standards of care with compassion. You can rest assured that we have taken every step to keep our facilities and locations safe.
We’re here to help you manage and maintain your care no matter what.
We can assure you that COVID-treatment areas are kept separate from our many other practice locations, ensuring that we have safe environments for our patients. We’ve also made some changes to help move you through our practice locations more efficiently and added conveniences to our check-in and check-out processes.
In the spirit of togetherness, there are a few things that we will be asking for your coopoeration. To ensure you have a successful and comfortable experience at your next in-person appointment, below are a few steps that you can take so you can feel confident about coming to see us.
We continue to maintain rigorous cleaning and sanitary measures to ensure that you and our staff feel comfortable coming into the office. Throughout all of our locations, we have dedicated cleaning staff who will be routinely disinfecting high traffic and high touch areas on an ongoing basis. Below are some areas that we’ll be paying special attention to throughout the day:
Our comprehensive suite of virtual care and our Digital Health Services means that managing your — and your family's health — is easier than ever. Save yourself the commute and try our Digital Health Services today!
Using our Connect patient portal is key to accessing these services. Once you login, you can schedule a Video Visit with your provider, access your online health records, use our eCheck-in and checkout services and more.
We are encouraged by your resilience as you continue to stay home to help flatten the curve and minimize the spread of the virus while our researchers both here and around the globe continue to learn more about combating this disease.
As we continue to maintain social distances to reduce the spread of the virus, all must continue to:
We are stronger in the face of the coronavirus and we thank you for standing together with Weil Cornell Medicine.
Where can I complete my forms?
Prior to your visit, please complete your forms using the eCheck-In service though your patient portal, Weill Cornell Connect. If you do not have a Connect account, please contact your provider and they can help you set one up.
If you continue to have trouble access forms through Connect, speak with our practice staff who can help you fill them out over the phone prior to your appointment, or send an encrypted email.
It is ideal that you use our remote check-in and check-out services to keep yourself and our staff safe, but we understand that technology doesn’t always cooperate so we will do our best to help you complete your forms prior to coming into the practice. As a last resort, we can help you with the forms when you arrive.
Is my doctor available for appointments?
Yes — our care has continued for all of our patients. Some practices have been seeing patients virtually using Video Visits, so please call to find out the best method of care for your needs.
I’ve put routine care on hold because of COVID-19 — what’s my next step?
Call your provider’s office directly or reach out to our call center at (646) 962-2000. Let’s keep you on track with your treatment plans, laboratory tests, exams, and vaccine schedule.
It is particularly important that you reach out to us if you have a chronic condition that you are managing. We want you to schedule a Video Visit to stay in touch with us especially if you have noticed any changes to your health.
I’m hearing about WCM’s digital health services. What does this mean for future office visits?
We have a variety of digital health services and virtual care options — such as Video Visits — which is a great way for you to stay in touch with your provider and manage your care remotely. Digital health services means that you’re going to spend less time with us — in a good way.
Video Visits continue to be incredibly helpful in keeping people from coming to us in-person unnecessarily. If you wish to save yourself the commute, you can always contact your provider and ask if a Video Visit is right for you.
We also have our patient portal, Weill Cornell Connect, which provides:
All of these digital tools are available with Weill Cornell Connect.
Though we’re using some online tools to stay connected with you, they do not replace in-person care, so always reach out to us and we can recommend the type of visit that is best.
Are you working on activating your online scheduling functionality?
Yes. Soon we’ll be re-launching our online appointments scheduling features, but for now, we have decided to temporarily pause those services. Please contact our referral center or call your provider to schedule your next appointment.
What will happen when I go to an in-person appointment?
You’ll experience our commitment to your safety when you use our remote digital system to check in and out of appointments, receive a mask to wear when you arrive, and use hand sanitizer when you leave.
We’re also helping you avoid waiting rooms, and, of course, are taking impeccable care to sanitize all exam rooms and common areas.
What if I need to make multiple appointments, can I make them in the same day?
We are offering coordinated scheduling. That’s where our Referral Center is going to help. No one wants you to have to commute to us multiple times.
Please call us at (646) 962-2000 and we can help you schedule and organize your appointments across all specialties (including primary care) and several languages. The Referral Center will help you schedule and register for your appointment, verify/update your insurance information, let you know which location to visit, and tell you what to bring to your appointment.
What about imaging and laboratory tests?
Our Referral Center can help you with that, too. We’re only seeing scheduled patients (no walk-ins) for lab tests and imaging, but will do our best to get you a same-day appointment.
What about surgeries — both elective and emergency?
We’ve continued conducting medically necessary and emergency procedures — and added a COVID-19 test to our pre-operative lab routine. We take every precaution to ensure our operating rooms minimize the risk of infection and disease transmission — our operating room staff also has been tested for COVID-19.
If you’ve had to postpone an elective surgery, please call your physician's office to reschedule.
Can I bring a caretaker or someone to help me after my procedure?
Yes — our updated visitor policies are restricted, however if your caretaker is medically necessary, we will be sure to make accommodations as needed, just let us know upon entering our practice and be sure to speak with us about it when scheduling your appointment.